I have a complaint
What should I do first?
1.You need to make a complaint to your provider before making a complaint to us.
2. If you are not satisfied with the response from your provider let us know
3. Once you have completed this step you can submit your complaint to us
How to make a complaint about a financial service provider in another EEA country
FIN-NET is the Europe-wide network of financial ombudsmen and consumer-complaints organizations - covering the 30 countries in the European Economic Area. It is responsible for settling consumers' complaints in the area of financial services out of court.
Find out more https://ec.europa.eu/
Looking for information on your consumer rights or personal finance?The Financial Services and Pensions Ombudsman
is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses and other organisations, against financial service providers and pension providers.
If you have a complaint about a provider we are here to help. Learn how to make a complaint, understand complaint outcomes, explore FSPO services, access mediation cases studies, legal decisions, and financial dispute resolution resources.
The FSPO office will close at 1pm on Wednesday, 24 December and the office will re-open on Friday, 2 January
Strategic Plan
2025-2027
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Current Vacancies
Senior Manager, Investigation Services (AP) - Specified Purpose Contract (36 Months)
Closing date: Friday, 2 January 2026
Read more about the outcomes of the complaints we receive in our
Watch our information videos!
What is an Ombudsman?
How to make a complaint to the FSPO
What happens when we receive your complaint
What to expect during Dispute Resolution
What to expect during the Investigation process
Archive sites
You can see previous websites here
Financial Services Ombudsman
Pensions Ombudsman