The Financial Services and Pensions Ombudsman

is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses and other organisations, against financial service providers and pension providers.

If you have a complaint about a provider we are here to help. Learn how to make a complaint, understand complaint outcomes, explore FSPO services, access mediation cases studies, legal decisions, and financial dispute resolution resources.

ombuds day 2025  - Annual  Awareness Campaign

OmbudsDay 2025
9 October 2025

Supporting the independent role of the Ombudsman.

Watch our video 'What is an Ombudsman'

Strategic Plan
2025-2027

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Read more about the outcomes of the complaints we receive in our

Archive sites

You can see previous websites here