Taxi driver scams tourist out of €2,000

Simone and her friends hopped into a taxi whilst away on holiday. They noticed that the meter seemed to be running very fast whilst the taxi was stuck in traffic. They decided to abandon the taxi. The taxi driver told them the fare was €20 but covered the screen when Simone put in her card and pin.

Later that day Simone noticed that €2,000 had been taken from her account. She reported this to her bank. Simone's bank raised a Fraud Chargeback in an attempt to get the funds returned. However, as Simone had approved the payment with her pin, the Fraud Chargeback was not allowed under the rules of her card.

Another option offered by Simone's bank was to initiate a Dispute Chargeback which is available when a service is not delivered or is not as described. However, Simone did not get a receipt from the taxi driver, and a receipt was required under the rules of Simone's card, in order to start a Dispute Chargeback.

Having heard these explanations, Simone decided to close her complaint.