Ombudsman's legally binding decisions

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PDFIncome Protection and Permanent Health Decision Reference 2018-0006

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Rejection of Claim

Outcome: Partially upheld

All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service

Year: 2018

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