Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFRepayment Mortgage Decision Reference 2018-0012

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Partially upheld

All Conducts Complained Of: Refusal to grant mortgage, Arrears handling - Mortgage Arears Resolution Process , Level of contact or communications re. Arrears

Year: 2018

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