Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFPersonal Pension Plan Decision Reference 2018-0028

Sector: Investment

Product/Service: Pension

Primary Conduct Complained Of: Customer Service

Outcome: Partially upheld

All Conducts Complained Of: Failure to provide correct information, Delayed or inadequate communication, Dissatisfaction with customer service , Failure to advise on key product/service features, Fees & charges applied

Year: 2018

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