Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

Financial Services Sector:

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Year:

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Customer Service

Outcome: Substantially upheld

All Conducts Complained Of: Failure to provide correct information, Claim handling delays or issues

Year: 2018