Ombudsman's legally binding decisions

Filter our database

Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFPet Insurance Decision Reference 2018-0059

Sector: Insurance

Product/Service: Miscellaneous

Primary Conduct Complained Of: Rejection of Claim

Outcome: Rejected

All Conducts Complained Of: Rejection of claim - pre-existing condition, Complaint handling (Consumer Protection Code)

Year: 2018

View Document