Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFCar Decision Reference 2018-0076

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Mis-selling

Outcome: Substantially upheld

All Conducts Complained Of: Mis-selling, Lapse/cancellation of policy

Year: 2018

View Document