Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFMortgage Protection Decision Reference 2018-0078

Sector: Insurance

Product/Service: Protection

Primary Conduct Complained Of: Claim Handling

Outcome: Partially upheld

All Conducts Complained Of: Poor wording/ambiguity of policy, Rejection of claim

Year: 2018

View Document