Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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Year:

Sector: Insurance

Product/Service: Travel

Primary Conduct Complained Of: Claim Handling

Outcome: Upheld

All Conducts Complained Of: Poor wording/ambiguity of policy, Rejection of claim – cancellation/delay of transport

Year: 2018