Ombudsman's legally binding decisions

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PDFVariable Mortgage Decision Reference 2018-0105

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Misrepresentation (at point of sale or after)

Year: 2018

View Document