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Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFVariable Mortgage Decision Reference 2018-0112

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Maladministration

Outcome: Rejected

All Conducts Complained Of: Maladministration regarding voluntary sale, Delayed or inadequate communication, Failure to process instructions in a timely manner, Failure to provide correct information

Year: 2018

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