Ombudsman's legally binding decisions

Filter our database

Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFDebt Management Decision Reference 2018-0115

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Upheld

All Conducts Complained Of: Fees & charges applied

Year: 2018

View Document