Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFLife Decision Reference 2018-0118

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Failure to provide information/correct information

Outcome: Rejected

All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Delayed or inadequate communication, Failure to explain/understand index linking

Year: 2018

View Document