Ombudsman's legally binding decisions

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PDFForeign Exchange Decision Reference 2018-0164

Sector: Banking

Product/Service: Foreign Exchange

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Maladministration, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Rates of exchange supplied

Year: 2018

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