Ombudsman's legally binding decisions

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PDFWhole-of-Life Decision Reference 2018-0193

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Maladministration (life), Delayed or inadequate communication, Dissatisfaction with customer service , Fees & charges applied (life), Results of policy review/failure to notify of policy reviews

Year: 2018

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