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PDFTerm Insurance Decision Reference 2018-0221

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Partially upheld

All Conducts Complained Of: Failure to advise on key product/service features, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Misrepresentation (at point of sale or after)

Year: 2018

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