Ombudsman's legally binding decisions

Filter our database

Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFUnit Linked Whole-of-Life Decision Reference 2018-0231

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Failure to provide correct information, Fees & charges applied , Maladministration (life), Results of policy review/failure to notify of policy reviews

Year: 2018

View Document