Ombudsman's legally binding decisions

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PDFUnit Linked Whole-of-Life Decision Reference 2018-0231

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Failure to provide correct information, Fees & charges applied , Maladministration (life), Results of policy review/failure to notify of policy reviews

Year: 2018

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