Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Wrongful consideration of forbearance request, Dissatisfaction with customer service

Year: 2019