Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFCar Decision Reference 2019-0017

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Rejected

All Conducts Complained Of: Rejection of claim - accidental damage, Rejection of claim

Year: 2019

View Document