Ombudsman's legally binding decisions
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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Personal Pension Plan Decision Reference 2019-0039
Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Mis-selling
Year: 2019