Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFHousehold Buildings Decision Reference 2019-0075

Sector: Insurance

Product/Service: Home and/or Property

Primary Conduct Complained Of: Mis-selling

Outcome: Upheld

All Conducts Complained Of: Mis-selling (insurance), Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration

Year: 2019

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