Ombudsman's legally binding decisions

Filter our database

Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFPersonal Pension Plan Decision Reference 2019-0115

Sector: Investment

Product/Service: Pension

Primary Conduct Complained Of: Maladministration

Outcome: Rejected

All Conducts Complained Of: Maladministration, Dissatisfaction with customer service , Failure to advise on tax implications/tax relief, Failure to process instructions in a timely manner

Year: 2019

View Document