Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFTracker Mortgage Decision Reference 2019-0121

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Maladministration

Outcome: Upheld

All Conducts Complained Of: Failure to process instructions, Dissatisfaction with customer service , Failure to provide correct information, Maladministration

Year: 2019

View Document