Ombudsman's legally binding decisions
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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Whole-of-Life Decision Reference 2019-0125
Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration (life), Poor wording/ambiguity of policy, Results of policy review/failure to notify of policy reviews
Year: 2019