Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFRepayment Mortgage Decision Reference 2019-0132

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Application of interest rate, Dissatisfaction with customer service , Level of contact or communications re. Arrears

Year: 2019

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