Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFVariable Mortgage Decision Reference 2019-0182

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Level of contact or communications re. Arrears, Complaint handling (Consumer Protection Code) , Documents mislaid or lost, Selling mortgage to t/p provider

Year: 2019

View Document