Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFRepayment Mortgage Decision Reference 2019-0206

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Maladministration

Outcome: Rejected

All Conducts Complained Of: Documents mislaid or lost, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration

Year: 2019

View Document