Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFTravel Decision Reference 2019-0208

Sector: Insurance

Product/Service: Travel

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Delayed or inadequate communication, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service

Year: 2019

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