Ombudsman's legally binding decisions

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PDFMortgage Decision Reference 2019-0212

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Dissatisfaction with customer service , Incorrect information sent to credit reference agency, Maladministration (mortgage)

Year: 2019

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