Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFBusiness Bank account Decision Reference 2019-0249

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Delayed or inadequate communication, Complaint handling (Consumer Protection Code)

Year: 2019

View Document