Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFRepayment Mortgage Decision Reference 2019-0267

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Partially upheld

All Conducts Complained Of: Fees & charges applied , Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication, Legal fees charged, Level of contact or communications re. Arrears

Year: 2019

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