Ombudsman's legally binding decisions

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PDFRepayment Mortgage Decision Reference 2019-0271

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Premature ceasing of arrears negotiations, Appointment of debt collection agency , Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Errors in

Year: 2019

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