Ombudsman's legally binding decisions
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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Credit Cards Decision Reference 2019-0311
Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Failure to provide accurate account/balance information , Failure to provide correct information
Year: 2019