Ombudsman's legally binding decisions

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PDFVariable Mortgage Decision Reference 2019-0328

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Failure to provide correct information, Maladministration, Selling mortgage to t/p provider

Year: 2019

View Document