Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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Sector: Insurance

Product/Service: Home and/or Property

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Partially upheld

All Conducts Complained Of: Misrepresentation (at point of sale or after), Dissatisfaction with customer service , Mis-selling (insurance)

Year: 2019