Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFPersonal Loan Decision Reference 2019-0333

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Arrears handling

Outcome: Rejected

All Conducts Complained Of: Appointment of debt collection agency , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner

Year: 2019

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