Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFRepayment Mortgage Decision Reference 2019-0369

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Upheld

All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Dissatisfaction with customer service , Maladministration (mortgage)

Year: 2019

View Document