Ombudsman's legally binding decisions

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PDFRepayment Mortgage Decision Reference 2019-0397

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Failure to provide information/correct information

Outcome: Rejected

All Conducts Complained Of: Failure to provide calculations, Delayed or inadequate communication, Misrepresentation (at point of sale or after)

Year: 2019

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