Ombudsman's legally binding decisions
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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Repayment Mortgage Decision Reference 2019-0397
Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Failure to provide calculations, Delayed or inadequate communication, Misrepresentation (at point of sale or after)
Year: 2019