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PDFRepayment Mortgage Decision Reference 2019-0398

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Lost or mislaid title deeds, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Maladministration (mortgage)

Year: 2019

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