Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFPayment Protection Decision Reference 2019-0411

Sector: Insurance

Product/Service: Protection

Primary Conduct Complained Of: Rejection of Claim

Outcome: Partially upheld

All Conducts Complained Of: Rejection of claim - fit to return to work, Failure to process instructions in a timely manner

Year: 2019

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