Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFDental Expenses Insurance Decision Reference 2019-0416

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Claim Handling

Outcome: Substantially upheld

All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service , Rejection of claim – partial rejection

Year: 2019

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