Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFMortgage Decision Reference 2019-0430

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Settlement Amount Offered

Outcome: Partially upheld

All Conducts Complained Of: Settlement amount (mortgage), Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication

Year: 2019

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