Ombudsman's legally binding decisions

Filter our database

Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

Financial Services Sector:

To narrow your search, you may also wish to select from the following:

Product / Service:

Conduct complained of:

Outcome:

Year:

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Partially upheld

All Conducts Complained Of: Failure to consider vulnerability of customer, Fees & charges applied

Year: 2020