Ombudsman's legally binding decisions
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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Car Decision Reference 2020-0035
Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide no claims bonus/ inaccurate no claims bonus , Failure to provide correct information, Lapse/cancellation of policy
Year: 2020