Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFCar Decision Reference 2020-0035

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Failure to provide no claims bonus/ inaccurate no claims bonus , Failure to provide correct information, Lapse/cancellation of policy

Year: 2020

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