Ombudsman's legally binding decisions

Filter our database

Last updated on 25 March 2026 with legally binding decisions up to the end of December 2025.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFPayment Protection Decision Reference 2020-0038

Sector: Insurance

Product/Service: Protection

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Complaint handling (Consumer Protection Code) ,

Year: 2020

View Document