Ombudsman's legally binding decisions

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PDFOther Decision Reference 2020-0067

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Partially upheld

All Conducts Complained Of: Failure to advise on key product/service features, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner

Year: 2020

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