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PDFDebt Management Decision Reference 2020-0084

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Rejected

All Conducts Complained Of: Misrepresentation (at point of sale or after), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to consider vulnerability of customer, Refusals (banking)

Year: 2020

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