Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFIncome Protection and Permanent Health Decision Reference 2020-0107

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Delayed or inadequate communication, Claim handling delays or issues, Disagreement regarding Medical evidence submitted , Rejection of claim - fit to return to work

Year: 2020

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