Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFRepayment Mortgage Decision Reference 2020-0121

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Upheld

All Conducts Complained Of: Failure to implement payment terms, Delayed or inadequate communication, Failure to process instructions in a timely manner

Year: 2020

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